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CX Obsession – for Process & Experience Professionals

We have to get more scientific about the Customer Experience

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We are all leaders in Customer Experience!! That must be true Shep Hyken told us so :)

Three minutes of insight to conjure with…

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Author steve.towers@bpgroup.orgPosted on March 2, 2018Categories BPM, CEM, CEMMethod, cpp, cx, James Dodkins, Outside-In, SCO, Shep Hyken, Steve Towers, Successful Customer Outcomes, Successful Outcomes

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Who is Steve?
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