Connecting with Customer Experience

Neat utility that can help with trending Customer Experience topics 🙂 #cx

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The Science of the Customer Experience

The new site featuring Customer Experience has gone live:

You can access and download the resources that will provide an overview of the value of becoming scientific about the Customer Experience. Meanwhile Customer Experience Mapping gets a kick in the pants as we integrate ABACUS (the BPGroup toolkit) to demonstrate a generic process across several channels.

NPS – Dead in the Water?

If you are into or responsible for Customer Satisfaction or Customer Experience you must access this rebuttal of (NPS) Net Promoter Score. What do we think at the BP Group? Whatever we do know we have to get more scientific about the Customer Experience.