Customer Experience at its best – new book worth a read

James Dodkins new eBook launched in December 2014, “Foundations for Customer Centricity.” explores the basis of what makes a great Customer Experience.

The book delivers a pragmatic and executable plan that provides the means for organizations to deliver on the promise of Customer Centricity in terms of cost, revenue and service.

Participate in James Dodkins appearances in Florida w/c 19 January:
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Evaluate the approach (45 minute webinar):
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Keywords: CX, Customer Experience, Customer Experience Management, Customer Centricity, Successful Customer Outcomes

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