On the other hand if change is necessary you need to demonstrate a significant upside, whether that is in terms of cost reduction, revenue improvement, service enhancement and better compliance – that is the triple crown plus.
Ideally the approach you adopt will give you the capability to deliver all triple crown benefits simultaneously and in a truly sustainable, repeatable pattern.
That is precisely what the Outside-In philosophy is all about.
*** Need to know more?
> Customer Experience Management Method http://www.cemmethod.com
> Articles and Case Studies http://www.successfulcustomeroutcomes.net
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