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CX Obsession – for Process and Experience Professionals

We have to get more scientific about the Customer Experience

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An Overview of CXMapping using the ABACUS toolkit from the BPGroup

And now we have the PDF (much better than the video)

Author steve towersPosted on September 3, 2013Categories ABACUS, BPM, CEM, cpp, cx, SCO, Successful Customer Outcomes

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