In 2008 Pieter Jongstra (Enterprise Architect) shared some of the secrets of SNS Bank Organisational Behavioral Aspects of BPM Implementation. Great insight to help with the whole issue of BPM and change management. SNS is no different from any other large organisation coping with the 21st century – for instance this is the Business Operating Model.
You can download the presentation from this link.
In a few weeks time the BP Group will be twenty years old. As part of the celebration we are publishing an article a day – all are evergreen and provide an insight as valuable today as when they were originally published. As we move towards September 19th we will bring the story up to date with a preview of the upcoming book – The High Performance Organisation (Samir Asaf & Steve Towers).