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CX Obsession – for Process and Experience Professionals

CX Obsession – for Process and Experience Professionals

We have to get more scientific about the Customer Experience

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Virgins Crown Jewels – Outside In success

The empitomy of the Outside In company Virgin sweep the competitors aside with their proactive approach to customer service.

Enjoy the management presentation:

Author steve towersPosted on August 17, 2012Categories advanced bpm, BPM, CEM, CEMMethod, Outside-In, OutsideIn, Samir Asaf, SCO, Successful Customer Outcomes

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