Virgins Crown Jewels – Outside In success

The empitomy of the Outside In company Virgin sweep the competitors aside with their proactive approach to customer service.

Enjoy the management presentation:

Moments of Truth and dumb assed hotels

Watch this entertaining expose of everthing wrong with international hotels frequented by fellow Road Warriors. Of course I am sure your business isn’t as half as dumb as some like the hotel trade? Or is it?

(let’s acknowldge a great spot by Samir Asaf CPP Master)