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CX Obsession – for Process & Experience Professionals

We have to get more scientific about the Customer Experience

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Process Excellence and Business Process Management

Continuing the theme of evergreen articles:

Business Process Management 3 Succeeding With Bpm Nov07 from Steve Towers

Author steve towersPosted on August 15, 2012Categories BPM, CEM, CEMMethod, Outside-In, pex, process excellence, SCO

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