BPM and the Balanced Scorecard

Yesterday we posted wrt Skill and competences within BPM (see http://bit.ly/BPMskillsets)

Today, the third in our series celebrating the run up to our 20th anniversary we cover the challange of Balanced Scorecards and BPM ๐Ÿ™‚
In a few weeks time the BP Group will be twenty years old. As part of the celebration we are publishing an article a day โ€“ all are evergreen and provide an insight as valuable today as when they were originally published.