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CX Obsession – for Process and Experience Professionals

We have to get more scientific about the Customer Experience

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Leaning to Outside-In

Can Lean evolve to embrace fully Outside-In principles?

Thoughts, observations and commentary – here’s the mini article with additional links http://bit.ly/a9oNHu

Author steve towersPosted on January 29, 2010Categories BPM, CEM, L6S, Outside-In, SCO, Six Sigma, Successful Outcomes

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