James Dodkins Online Tour Rocks Customer Experience!

BIG ANNOUNCEMENT! The ACXS™ training and certification program is now available online.
Get instant access to 25 video lessons and become certified as an Accredited Customer Experience Specialist – the first choice certification for CX disrupters.


You will learn how to connect with your customers at a deeper level, understand their expectations, where they came from and how to change them, uncover hidden needs, articulate ‘Successful Customer Outcome’ statements and build ideal experiences that deliver on these things.

Measure the CX6, calculate Return on Experience Investment, implement Proactive Experience Recovery, learn how to redefine CX in your company…and much, much more.

Things are a bit crazy right now, we’re all stuck at home, we’re all looking for ways to make the most of our time, we’re all trying to be as productive as possible – Why not become an Accredited Customer Experience Specialist Online, On-Demand, On Your Terms?

Use code ‘special50’ to get a massive 50% discount, taking lifetime access to the training down to from £860 to only £430!

And if that wasn’t good enough you can spread the payments out over 4 crazy low payments of just £107.50


LIVE online Outside-In with Steve Towers & Partners

I can’t believe it is this simple…

4 Minute overview of the content of the 6 sessions over 6
weeks at 3 hours per week

Hi Steve here, as an aside I first ran these sessions in December last year and they were very well received, despite being on a Sunday, so ignore my comment in the first few seconds about Sunday because they are through the week as well.

You will join for 3 hours per week in a live interactive video call and put to work the techniques I review in the video. Immediately usable with colleagues (near or far) you will innovate new approaches to work as we all grapple with our new normals.

Available across the planet in time zone friendly sessions – watch the overview and click the links below to review the detail and register.

See you on the inside! (I mention Sunday training but that is up to you)

Please keep safe in our new normal and I hope to see you soon in the online sessions! (Live, interactive and hands-on with real case studies).

Globe trotting – certification and customer experience

Catch me if you can at:
Edmonton, Canada – w/c 7 October
Cape Town – w/c 14 October
Hong Kong – w/c 21 October
San Francisco – w/c 4 November
Singapore – w/c 11 November
A terrific mix of in-house accreditation and audit, consultancy and good plain old training. Government, Financial Services, Aerospace, Retail and Pharma.
Review the 2013 and 2014 Open sessions at: http://www.bpgroup.org/certification-by-city.html
Or drop me a line at the office (37,000 feet).
Happy Hunting
Steve Towers, Founder & CEO
steve.towers@bpgroup.org        www.bpgroup.org
Cell:+44 7415 063868       Office:+44 203 3030 894        Fax:+44 20 7691 7664

Link with Steve: www.linkedin.com/in/stevetowers /

LinkedIn: http://bit.ly/joinbpgroup Twitter: http://twitter.com/stowers

BP Group, New Bond House, 124 New Bond Street, London W1S 1DX

Coaching & Professional qualifications since 1992