Category: cpp master

Coming to somewhere near you: 20 Cities on every continent through June, July and August 2012.

In May 2012 we passed the 20,000 accredited Certified Process ProfessionalsRsince 2006.
 
Limited offers in the month of June: http://www.bpgroup.org/certification-by-city.html
An internationally recognized program with proven track record of success – being run for 260 times in 84 cities with attendees from 95 countries, the program is developed based on the branded BP Group CEMMethodTMwhich aims to win the Triple Crown (simultaneous reductions in cost, growth in revenues and advances in Customer Service) with significant immediate quantifiable business results.
In May 2012 we passed the 20,000 accredited Certified Process ProfessionalsR since 2006.

Advance your life and business Outside-In

Limited offers in the month of June: http://www.bpgroup.org/certification-by-city.html
 

Moments of Truth and dumb assed hotels

Watch this entertaining expose of everthing wrong with international hotels frequented by fellow Road Warriors. Of course I am sure your business isn’t as half as dumb as some like the hotel trade? Or is it?

(let’s acknowldge a great spot by Samir Asaf CPP Master)

Links to Enterprise BPM and Process Transformation resources

Where do you go for uptodate and relevant resources for Enterprise BPM and Outside-In?

Here’s a collection utilised by Certified Process Professionals with an acletic mix of tools, techniques, downloads, videos and links to key people in the world of process and customer transformation.

If you have an additional link do let us know.

1 BP Group website http://www.bpgroup.org
2 BP Group on Linkedin http://bit.ly/joinbpgroup
3 Coaching in Customer Expectation Management & BPM http://www.bpmbox.com
4 Certified Process Professional web http://www.certifiedprocessprofessional.com
5 Enterprise BPM Outside-In blog http://www.successfulcustomeroutcomes.net/
6 BPGroup blog http://bpcommunity.blogspot.com/
7 BP Group slideshows http://www.slideshare.net/stowers/
8 Twitter http://twitter.com/#!/stowers
9 Videos on the theme of Enterprise BPM & Outside-In http://bit.ly/SteveTowersYoutube
10 Resources and people involved in BPM & Outside-In http://www.oibpm.com
11 BPM & Outside-In consultancy website http://www.towersassociates.com
12 Outside-In. The Secret of the 21st century successful companies http://bit.ly/OutsideInApple

Process Excellence & BPM State of the Industry – Steve Towers Keynote

Process Excellence & BPM State of the Industry Keynote