cpp master - CX Obsession - for CX and Process people

Icebreaker for those tough workshops anyone?

Watch James Dodkins guide and amuse a recent workshop. Learnings from this are many, not least of which is to listen carefully to instructions. Enjoy.

The BP Group workshops are always interactive. Why not come on down and join a session in South Africa, UAE, USA or UK in the next few weeks?

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters & Champions (CPP-Master) Program

http://www.bpgroup.org/book-class.html

An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

PEXweek Australia extraordinary success

As a delegate and participant this was the best PEX week Australia event to date.
Crisp and topical with many excellent speakers and 100% new case studies.
Well done to the on the ground team PEX team of Dana Hutchinson and Lisa Ao led by Siobhan Corry.

The event was Chaired by Morgan Jones, Executive Manager at CBA, and Compass Business Club Ambassador.

I will complete a full review in a couple of days once we have the videos in place 🙂

Meanwhile 24 new Certified Process Professionals completed CPP Level 1&2. That pushes the Australia BP Group CPP registration to over 1,000 individuals and 300+ organisations.
If you are in Australia, New Zealand or South East Asia we will be co-hosting with IQPC and the PEX Network another one day Masterclass in October, more details soon.

Congratulations to the new Certified Process Professionals from PEX week 2015
in Sydney, Australia
www.certifiedprocessprofessional.com | www.bpgroup.org

Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success

Certified Process Professional Masters
(CPP-Master) Program

http://www.bpgroup.org/book-class.html

Become a qualified CPP-Master and demonstrate your professionalism http://www.bpgroup.org/book-class.html

Customer Experience Management Method updated approach (v10)

CEMMethod (updated) download new material

I hope you are well. Where has this year gone?
Herewith is the latest on the Customer Experience Management Method 🙂

** CEMMethod v. 10 **
As with all these things Customer Experience Management continues to develop as organizations mature and understand better the need to align everything they do to the successful customer outcome. And in the spirit of new boots and pants we have updated the CEMMethod and associated glossary to version ten. Eleven years after its public launch now with 40+ individual techniques and approaches designed to hand hold you through the tricky territory of reframing process Outside-In.

** Updated Training program **
Naturally the training has evolved alongside the latest thinking and practice in the worlds leading organizations, so if you need a refresher talk to us about the very special pricing. If you have colleagues who should adopt the CEMMethod and become qualified business process professionals then join us for three or five day sessions at a venue near you soon.

So off we go with a bounce in our step to embrace the challenge of new ways ☺

** CPP Masters program **
Denver, Orlando, London, Singapore http://bit.ly/BPGroupCPP

CEMMethod (v10) – download the guide and the glossary –
https://www.dropbox.com/sh/vqle3vskzekqql2/AADJ9iMtWS-sz1cRO6-d0tuBa?dl=0

Note the links expire January 31, 2015
Ciao
Steve

Certified Process Professional Masters (CPP-Master) Program

Orlando USA March 16-20, Denver USA March 23-27, Dubai UAE Apr 12-16http://www.bpgroup.org/book-class.html

An internationally recognized program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalismhttp://www.bpgroup.org/book-class.html

CPP Masters – 2 days in one minute

One minute of the CPP Masters class from Denver…

Review next sessions to get in the picture at: http://www.bpgroup.org/certification-by-city.html

Certified Process Professional Masters (CPP-Master) Program

(Warwick UK Sep 15-19, Edmonton Canada Sep 22-26, Las Vegas US Sep 29, Sydney Australia Oct 27-31, Brisbane Australia Nov 3-7, Dubai UAE Dec 7-11, Orlando US Jan 22-23, Denver US Jan 26-30, London UK Mar 2-6)
www.bpgroup.org/certification-by-city.html

An internationally recognised program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service. Producing Immediate and sustainable business results across any industry and sector.

Become a qualified CPP-Master and demonstrate your professionalism.
www.bpgroup.org/certification-by-city.html

Snapshot (1 minute) of CPP Level 1&2 workshop

CPP12 – Johannesburg http://t.co/4m2hJ6bPl4 #iqbcpp #certifiedprocessprofessional
— stowers (@stowers) July 8, 2014

Calling wannabe Colorado Certified Process Professionals

Neat infographic that may be of interest. You can see the detail at: https://denvermasters2014.eventbrite.com

https://denvermasters2014.eventbrite.com | rachel.smith@bpgroup.org

Learn by Doing –

The Certified Process Professional workshops. A few seconds of video enough to know it is very hands on – learn by doing. When was the last time a standardised test truly evaluated your capability? It is not about recall, it is about understanding and practical application. This hashtag shows you much more 🙂 #certifiedprocessprofessional

Accredited Champions, Professionals and Masters.

This year we are pleased to announce several new organizations stepping up to achieve Accredited Status. It is a recognition of the investment and desire to transform business processes positively and deliver exceptional customer experiences, whether those customers are consumers, other businesses or internal departments. Congratulations to all the individuals, sponsors and companies!

BPGroup Accredited Champions