Move up That Ladder with CX Excellence

Join Us for the Next 4 days x 4-5 hours per day LIVE ACX Master class

Thank you Steve, very intense 4 days but amazing and already putting it into practice! 

Edwin De Lange, Manager: Customer Experience Design at Mercantile Bank, South Africa

I was struck with awe on the versatile yet practical experience that you shared. Thanks for the wonderful session this week

Engineering Business Systems at Qatar Petroleum, Qatar

Thank you Steve for the high quality & insightful training you delivered
Your innovative approach, critical thinking & up to date case studies facilitated this achievement

Muath Al-Azzam, Principal Services & Operations Specialist at Dubai Municipality, UAE

Thanks again for four great and inspiring days.

Christian Becker, Head of Offshore Platform Quality&EHS at Siemens AG, Germany

Do you want to embrace advanced Customer Centric thinking and become Outside-In?

How You Can become ‘Outside-In’…

Start here and follow these simple steps:

Step #1 – Get The Book: Outside-In The Secret *FREE*

Step #2 – Get the Software (FREE):

Parallel |

Step #3 – Connect With The Community:

Step #4 – Keep Pace with Change:

Recent Interview |

Step #5 – New Article – Customer Obsession:

LinkedIn (3 minute read) |

And for now, review this:

Your definition of Customer Experience is/may be wrong (3-minute video)

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