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London, England Mar 11, 2021 / PRNewswire / — BP GROUP seals new African Partnership with The CX Group
As the Customer Experience begins to dominate the attention of global leaders BP Group, leaders in business transformation and Outside-In thinking and practice announced today their official partnership with The CX Group based in South Africa.
Yugeshree Frylinck, founder and Chief Experience Officer at The CX Group, confirmed that they have signed the partnership deal with BP Group to serve customers in Africa seeking to grow their Customer Experience and Process Management competencies.
The CX Group is well known across Africa and operates within private and government institutions, offering training and consultancy services delivered by a team of globally recognized CX consultants acknowledged as specialists in customer experience and realignment to meet the challenges of the 21st century.
Eldon Phukuile, The CX Group Director of Customer Experience, explained that they decided to partner with BP Group as global leaders in the Customer Experience and Business Process industry with long term clients in 124 countries and another 29 partners across all continents. “The potential benefits of the partnership will be our incorporation of the Next Practice approaches”, said Eldon, “into medium and large traditional institutions needing to upskill and meet the increasing challenges presented by the shifts brought about by both the pandemic, evolving customer and opportunities of the digital age”.
Steve Towers, BP Group CEO, welcomed their newest partners. “Since 1992 we have led the way with the battle tested proven methods and approaches to help corporations and government institutions realise the benefits of delivering Successful Customer Outcomes”. He added, “we very much look forward to now supporting The CX Group in bringing progressive approaches to the African region and beyond. We are pleased to strike this partnership agreement as the CX Group is active in helping the complete CX community, through a number of associations including the CXPA, CXSA and CXCOP embrace progressive approaches to elevate CX into key strategic and operational roles.”
James Dodkins, CEO of Rockstar CX and BP Group Senior Partner, added “CX has come so far in the last few years and it is especially refreshing to see such explosive community growth across Africa. With this new exciting partnership, we will assist in growing the professionalism of individuals and organisations alike.”
About BPG (BP Group)
The BP Group https://www.bpgroup.org/ (established in 1992) is founded by Steve Towers https://www.stevetowers.com/, a global thought leader in customer-centricity and process excellence. With a network of global partners to deliver coaching, training and consultancy in CEMMethod®, BPG’s vision is to make transformations a reality for clients and reap the benefits of improved service, lower costs and higher revenues.