We have to get more scientific about the Customer Experience
5 Top Must follow Customer Experience Blogs
We all wish to cut through digital overload and focus scarce attention on the things that contribute to our busy business lives. Here we have pulled together, based on membership feedback ‘must follow’ blogs.
They are Rated by CPP professionals for their content, objectivity and interesting articles/research into Customer Experience Management.
So what matters most? (1) information content (2) relevance to the actionable content (3) popularity in terms of readership, and last but not least (4) credibility in the eyes of the customer and process community.
Naturally this research is a moving feast and will evolve further, we will keep you in the picture… visit the top 5 table here.
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