We all wish to cut through digital overload and focus scarce attention on the things that contribute to our busy business lives. Here we have pulled together, based on membership feedback ‘must follow’ blogs.
They are Rated by CPP professionals for their content, objectivity and interesting articles/research into Customer Experience Management.
So what matters most? (1) information content (2) relevance to the actionable content (3) popularity in terms of readership, and last but not least (4) credibility in the eyes of the customer and process community.
Naturally this research is a moving feast and will evolve further, we will keep you in the picture… visit the top 5 table here.
An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries. The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service. Producing Immediate and sustainable business results across any industry and sector.