We have to get more scientific about the Customer Experience
CPP Champion Erika Westbay is the best in the world!
The annual PEX conference features great talks, excellent networking and the yearly Awards for outstanding projects and achievements. As always the bar keeps getting higher and we are thrilled to announce that Erika Westbay, Programme Director at the Nature Conservancy and BP Groups first ever CPP Champion (back in 2006) has now achieved another world first as the 2016 ‘Community Contribution of the Year’. It is a huge appreciation from the community for the effort and success Erika has achieved both within her own organisation and the world at large.
Erika Westbay ‘Community Award of the Year’
Congratulations Erika and keep pushing us on to achieve more! Here is the list of complete winners:
Category: Best Process Improvement Project Under 90 Days Winner: MI Department of Licensing & Regulatory Affairs (LARA)
Category:Best Business Transformation Project Winner: Optus
Category: Best Project Contributing to Customer Excellence Winner: Bristol-Myers Squibb Manati
Category: Best Technology-Enabled Process Improvement Project Winner: Globe Telecom
Category: Best Start Up Business Process Excellence Improvement Program (Under 2 Years) Winner: Dos Pinos
Category: Best Business Process Excellence Improvement Program (Over 2 Years) Winner: Lockheed Martin
Category: Most Innovative Approach to Driving Culture Change Winner: BASF Corporation
Category: Program Director of the Year Winner: Sridhar Krishnan (Catalent Pharma Solutions)
An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries. The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service. Producing Immediate and sustainable business results across any industry and sector.