Global leader in Lean Six Sigma (owner of the 370,000+ Linkedin group) provides terrific insight…

My advice is that mapping and modeling can be useful when they help take complex stuff that is hard to analyze and understand in our individual minds and converts into simple and visual stuff that Many Individual Minds can collectively understand. 

Just remember that regardless if you just need a Gemba Walk to observe the process real-time or advanced Systems that allow us to observe real-time or one-moment static snapshots, we are better served when collaboration with many minds (even those that disagree with us) is where most of the learning and understanding will take place. 

That we need to be suspicious of the models because they are built on assumptions and so always be prepared for the unknown or unseen, and that the usefulness/purpose is better served when we can directly link to the strategic business and customer value we are seeking to achieve.

Steven Bonacorsi

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