Business Process Management (BPM) meets Customer Experience Management (CEM) Access the latest version of this groundbreaking approach.</noscript><iframe class="lazy" allowfullscreen="" frameborder="0" height="355" marginheight="0" marginwidth="0" scrolling="no" src="" data-src="//www.slideshare.net/slideshow/embed_code/38913162" style="border-width: 1px; border: 1px solid #CCC; margin-bottom: 5px; max-width: 100%;" width="425"> CEMMethod walkthough version 10 from Steve Towers
