Successful Customer Outcomes Revolution (SCORe)

James Dodkins, BP Group Executive Coach and CCO, takes us through a simple example of creating the SCORe, an initial stage in the CEMMethod(tm).

BP Group Certified Process Professionals are coached in the approach which uncovers customer needs (even when they don’t know themselves!). For the latest courses across UK, South Africa, USA, UAE, Australia and Singapore see http://www.bpgroup.org and join 80,000 others worldwide.

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