Now in version 15. A set of guidance and templates to discover, develop and control Moments of Truth. https://www.dropbox.com/s/2v6ezd6ign36k9f/BPGMOT_2013.docx
Moments of Truth 2013 – Make every customer interaction a profitable one
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CX Obsession – for Process & Experience Professionals
We have to get more scientific about the Customer Experience
