Is Process Excellence growing/declining?

Great question posed in Lean Six Sigma and Process Excellence by Vijay Bajaj. There are several indicators and one of the leading is the amount of internet interest. So let’s look at some stats courtesy of Google.

 (Blue BPM, Red SixSigma)

So at first glance BPM is in the ascendency, SIx Sigma declining, however let’s factor in Lean for the same period against BPM.

This time we see BPM flat against a more volatile Lean, however Lean had its greatest interest back in 2007.

A much more interesting trend, which impacts all three aspects of Process Excellence is the recent emergence of Customer Experience Management. WIth progressive PEX types pushing the boundaries of process Outside-In rapidly, the migration to “the customer experience is the process” seems well established.

 Is CEM the natural evolution of PEX? It certainly seems so.

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