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CX Obsession – for Process and Experience Professionals

We have to get more scientific about the Customer Experience

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Reduce Costs – Improve Revenue – Enhance Service simultaneously

From the PEX Network event in Florida, January 2012. Ten minutes 🙂

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Orlando, FL, USA

Author steve towersPosted on February 12, 2012Categories BP Group, CEM, Customer Experience, scp, Southwest Airlines, Steve Jobs, Steve Towers, Successful Customer Outcomes, Triple Crown

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