Skip to content
CX Obsession – for CX and Process people

CX Obsession – for CX and Process people

Getting more scientific about the Customer Experience

  • Who is Steve?
  • Speaking & Presenting
  • Coaching
  • Clients
  • Author

Customer Expectations in this coming year

12 CRUCIAL CONSUMER TRENDS FOR 2012
Author steve towersPosted on January 2, 2012Categories BPM, Business Process 2020, CEM, Complexity, Outside-In, Sales Leadership, Sales Outside-In, SCO, Triple Crown

Post navigation

Previous Previous post: Recommended Upcoming Conferences for the 2012 diary
Next Next post: New www.bpgroup. org features FIVE Outside-In Blogs

Dig deep into CX Obsession

In the last few weeks…

  • Achieving Excellence with the Accredited CX Advisor® Certification: Your Path to Success!
  • Elevate Your CX Game: Master New Strategies with the ACXA® Certification!
  • Unlock Your Potential with the ACXA® Qualification – Accredited Customer Experience Advisor®
  • The Heart of Innovation Lies in the Retail Customer Experience
  • Revolutionizing Business: The Heart of Innovation Lies in Customer Centricity
  • The Role Of Technology And Personalization In Financial Cx
  • Elevating Insurance to New Heights: AI-Driven Solutions for Unmatched Efficiency and Customer Delight
  • Navigating the Future: Unmissable CX Events in June, July, and August 2024

Archives

  • October 2024
  • September 2024
  • August 2024
  • July 2024
  • June 2024
  • April 2024
  • March 2024
  • February 2024
  • December 2023
  • November 2023
  • October 2023
  • August 2023
  • July 2023
  • June 2023
  • May 2023
  • April 2023
  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • May 2022
  • April 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • March 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • April 2019
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • September 2015
  • August 2015
  • July 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • July 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • February 2013
  • January 2013
  • December 2012
  • November 2012
  • October 2012
  • September 2012
  • August 2012
  • July 2012
  • June 2012
  • May 2012
  • April 2012
  • March 2012
  • February 2012
  • January 2012
  • December 2011
  • September 2011
  • August 2011
  • July 2011
  • June 2011
  • May 2011
  • April 2011
  • March 2011
  • February 2011
  • January 2011
  • December 2010
  • November 2010
  • October 2010
  • September 2010
  • August 2010
  • July 2010
  • June 2010
  • May 2010
  • April 2010
  • March 2010
  • February 2010
  • January 2010
  • December 2009
  • November 2009
  • October 2009
  • September 2009
  • August 2009
  • July 2009
  • June 2009
  • May 2009
  • April 2009
  • March 2009
  • February 2009
  • November 2008
  • October 2008
  • September 2008
  • August 2008
  • Who is Steve?
  • Speaking & Presenting
  • Coaching
  • Clients
  • Author
CX Obsession – for CX and Process people Proudly powered by WordPress