Seven minute video introduces this theme.. http://www.youtube.com/watch?v=shY9SshsukQ
we cover more on this subject (with latest case studies) and certification at www.bp2009.com
CX Obsession – for Process & Experience Professionals
We have to get more scientific about the Customer Experience
Seven minute video introduces this theme.. http://www.youtube.com/watch?v=shY9SshsukQ
we cover more on this subject (with latest case studies) and certification at www.bp2009.com