We have to get more scientific about the Customer Experience
Eleven – One of the funniest Moment of Truth Videos ever
Frequently asked for and always very funny is this short comedy sketch of a couple of guys trapped in an elevator/lift certainly not designed with Successful Customer Outcomes in mind. You will never experience elevators in the same way again 😉
Join us to learn the Secrets of Apples, Googles, Zara, Zappos and Amazons success
Certified Process Professional Masters & Champions (CPP-Master) Program
An internationally recognized program with proven track record delivered by been there and done it coaches more than 150 times, in 57 cities with delegates from 108 countries. The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service. Producing Immediate and sustainable business results across any industry and sector.