Customer Experience – do you get it?

… 3 great 2015 quotes …

By 2017, 67% of customer service interactions won’t require
human. Are you ready? 
Gartner (March 2015)

In a survey of 362 companies 80 percent of them thought they
delivered a superior customer experience. When independent
consultants surveyed the customers, they found that only 8 
percent rated their experience as superior. How are you
Bain and Co. (2015)

“Customers don’t necessarily stay because they’re satisfied, 
but they often leave because they’re not.” 
Don Pepper (2015)

The CEMMethod (v10) teaches and guides how to ensure you are ready for today, tomorrow and the next decade. Review the upcoming sessions at: