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CX Obsession – for Process and Experience Professionals

We have to get more scientific about the Customer Experience

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Moments of Truth – What are they and how can they help us transform processes? (1 min video)

One minute to reveal one of the most powerful techniques in the process transformers toolkit!

Author steve towersPosted on January 29, 2014Categories BPM, cpp, MOT, Outside-In, SCO, Steve Towers

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