Video snippets for those Outside In tools

Business Process Management – what is it?
http://youtu.be/NO54KXxTp9I

Moments of Truth – what are they?
http://youtu.be/OT_2cqMtrUw

Breakpoints and Business Rules?
http://youtu.be/_8KSN_McWIg

Successful Customer Outcomes (SCO’s) http://youtu.be/u4keI_kmdxM 

Voice of Customer?
http://youtu.be/bTbHrxi1Vq4
 


Latest CPP program – Levels 1-8
http://www.bpgroup.org/certification-by-
city.html


Linked In (Over 10,000 members now)  BP Group overall 85,000

Certified Process Professionals 25,000+

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