Business Process Management – what is it?
http://youtu.be/NO54KXxTp9I
http://youtu.be/NO54KXxTp9I
Moments of Truth – what are they?
http://youtu.be/OT_2cqMtrUw
http://youtu.be/OT_2cqMtrUw
Breakpoints and Business Rules?
http://youtu.be/_8KSN_McWIg
http://youtu.be/_8KSN_McWIg
Successful Customer Outcomes (SCO’s) http://youtu.be/u4keI_kmdxM
Voice of Customer?
http://youtu.be/bTbHrxi1Vq4
http://youtu.be/bTbHrxi1Vq4
Latest CPP program – Levels 1-8
http://www.bpgroup.org/certification-by-city.html
http://www.bpgroup.org/certification-by-city.html
Linked In (Over 10,000 members now) BP Group overall 85,000
Certified Process Professionals 25,000+