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CX Obsession – for CX and Process people

CX Obsession – for CX and Process people

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Outside-In and its potential with Steve Towers

Author steve towersPosted on April 20, 2011Categories Balanced Scorecard, bpi, BPM, BPR, Outside-In, Six Sigma, Six Sigma and Lean, Successful Outcomes

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Previous Previous post: Part 2 of 4: There are four distinctly Outside-In ways that you can rethink process and in doing so achieve Triple Crown benefits.
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