Thought we should post this before it dissolves into the data quagmire that Linked-In is:
What is Outside-In?
1. Outside-In is a philosophy and method of managing an organisation by understanding and delivering Successful Customer Outcomes.
2. Outside-In Process optimizes value-delivery to customers. By fusing customer-driven process with customer-centric strategies, O-I creates successful customer outcomes (SCOs) – the foundation for achieving sustainable growth and profitability in an increasingly buyer-driven marketplace.
(Customer ProcessOne Council, May 2010)
There are many accreditations in the process space. This BP Group community is sponsored by www.bpgroup.org which in turn advocates the Certified Process Professional qualification
(
http://www.bp2010.com ).
There are four levels of recognition:
Certified Process Practitioner (CPP-Practitioner)
Certified Process Professional (CPP-Professional)
Certified Process Master (CPP-Master)
Certified Process Advanced Master (CPP-AdvMaster)
(Customer ProcessOne Council, May 2010)
(