Process Simulation | BPM | Customers – mutually exclusive?

Interesting discussion thread this week on the BP Group LinkedIn is certainly provoking a debate – see for the latest.

The debate was sparked by Mark Barnett (SVP Process Bank of America) who delivered an eye opening presentation at the Lean Six Sigma and Process Improvement summit in Florida in Janaury 2010.
A key contributor to the merger and acquisition program of Countrywide involved the use of process simulation to test and validate certain assumptions. The result? Well let Mark tell you in his presentation here > – biggish file< Jim Sinur (Gartner) has dusted off his thoughts on process simulation (see so I think we can now officially call Simulation ‘flavor of the month!’