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CX Obsession – for Process and Experience Professionals

We have to get more scientific about the Customer Experience

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Introduction to Outside-In (Dick Lee)

Presented in Chicago at the
5th Annual Process Excellence Week for the Service & Transactional World

Author steve towersPosted on October 2, 2009Categories business process management, CEM, Cost Reduction, Outside-In, Process Management, SCO, Successful Outcomes

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