Category: Process Management

Oh for goodness sake now its Twibes!

Look I am not complaining. I have been banging this drum called BPM for 17 years (yes I am a grandad) and now look what happens. Last month it’s the BPM Nexus and now today it is BPM Twibes. The link is below for the masochists who want more information overload – it’s too late for me already 🙂

Next I anticipate Tribbles (Trekkies will understand that one). Come to it in the new Star Trek perhaps they’ll make a return (sorry completely off topic).

If you have stuck with me so far you can join my Twitter at
http://twitter.com/stowers
and the new BPM Twibes thing is leaving the station now from platform http://twibes.com/BPM just jump onboard!

Zen and the Art of Process Management

In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). . {more}

Don’t give the Customer what they think they want

It is pretty much accepted wisdom these days that companies should be customer focused. It is however unfortunate that most companies go the wrong way about this by asking their customers what they want. Customers describe their requirements in terms of products and services and then when the company builds and delivers they are not desired or bought. Henry Ford put it very well…. {more}