Zen and the Art of Business Process Management

In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). . {…} more

Screw it – Let’s Do it (Part 3)

In the early parts we reviewed ‘Business Transformation are you on board?’ and the ‘Zen and the Art of Process Management’ and we now bring the story together with ‘Screw it – Let’s do it!’. In our efforts to improve our organzations we involve ourselves in approaches that frequently get mired in their own complexity. It doesn’t have to be that way.. . {…} more

See Part One Part Two

Slash Costs But don’t Kill the Business

Approaches such as Lean and Six Sigma are having a tough time in the face of a compelling need to dramatically reduce costs caused by the current economic downturn, credit squeeze and market volatility. Companies are looking beyond the ‘business as usual’ 5-10% annual reductions and need to slash costs just to stay in business. Tightening belts and just ‘doing things right’ really isn’t good enough anymore as long established companies go to the wall on the back of short term and short sighted decisions made in better times.. {…} more