Category: Uncategorized

What is your personal Successful Outcome?

The recently completed Cape Town CPP Masters was a great success. Of the 12 new CPP Masters Charles Lewis shared the following tale (thanks Charles pictured on the left)


One day a fisherman was lying on a beautiful beach, with his fishing pole propped up in the sand and his solitary line cast out into the sparkling blue surf. He was enjoying the warmth of the afternoon sun and the prospect of catching a fish.

About that time, a businessman came walking down the beach, trying to relieve some of the stress of his workday. He noticed the fisherman sitting on the beach and decided to find out why this fisherman was fishing instead of working harder to make a living for himself and his family.

“You aren’t going to catch many fish that way,” said the businessman to the fisherman, “you should be working rather than lying on the beach!”
The fisherman looked up at the businessman, smiled and replied, “And what will my reward be?”

“Well, you can get bigger nets and catch more fish!” was the businessman’s answer.
“And then what will my reward be?” asked the fisherman, still smiling.

The businessman replied, “You will make money and you’ll be able to buy a boat, which will then result in larger catches of fish!”
“And then what will my reward be?” asked the fisherman again.

The businessman was beginning to get a little irritated with the fisherman’s questions. “You can buy a bigger boat, and hire some people to work for you!” he said.
“And then what will my reward be?” repeated the fisherman.

The businessman was getting angry. “Don’t you understand? You can build up a fleet of fishing boats, sail all over the world, and let all your employees catch fish for you!”
Once again the fisherman asked, “And then what will my reward be?”

The businessman was red with rage and shouted at the fisherman, “Don’t you understand that you can become so rich that you will never have to work for your living again! You can spend all the rest of your days sitting on this beach, looking at the sunset. You won’t have a care in the world!”

The fisherman, still smiling, looked up and said, “And what do you think I’m doing right now?”


Busy at BPM Towers – new coaches, new CPP Masters, new new ;-)

It sure is busy here at BPM Towers. In the last month we qualified two new BPGroup Licensed Coaches, Mark Johnston (UK based) and Alexandre Nevski (Swiss based). Another, Ian Singleton (UK Public sector), is close to completing the requirements and will no doubt jump in the deep end, just as Alex is doing this week.
In a true baptism of fire Alex starts his Coaching assignments in Helsinki and then Moscow where he will lead more than 50 wannabe Certified Process Professionals through CPP Levels 1&2.

Latest CPP program http://www.bpgroup.org/certification-by-city.html

Meanwhile yours truly isn’t sitting on the beach 😉 I am here in Delhi flying the flag with our Indian partners iCMG in delivering training to the worlds leading BPO companies. Next week sees me in Bangalore (the garden city) while Jason Edlin, our Lead Coach with Frame Group, tackles, sorry works with, a challenging bunch in Melbourne and Canberra.

And then I will be joining with Jennifer van Wyk (South Africa BP Group Lead Coach) in Southern Africa and Tanzania for more Outside-In explorations and deployments.

April 2012 was indeed our busiest month ever as we move to celebrate our 20th anniversary with more than 300 people gaining at least Certified Process Professional ® (CPP®) status, and of those 18 became BPGroup Certified Process Professional Masters ® (CPP-Master®).

We will have an update for all later this week which will include new videos, new case studies, new downloads, the new CEMMethod™ news (with a supporting webinar) and always the latest CPP program http://www.bpgroup.org/certification-by-city.html

Have a truly great week and I will see you in the action later….

Cheers
Steve

The PEX Network hosted a great event in Florida last month (review very soon). I was asked to comment on some of the latest process evolution, especially in relation to moving Outside-In and the Customer Experience.
Here is that ten minute interview – see more on this theme at www.bpgroup.org and www.pexnetwork.com