New downloads, articles, webinars availability, research and updates.
Here’s the link to the newsletter: http://bit.ly/12Lcop
All the Best, Steve, Chair – BP Group
Category: Successful Outcomes
Oh for goodness sake now its Twibes!
Look I am not complaining. I have been banging this drum called BPM for 17 years (yes I am a grandad) and now look what happens. Last month it’s the BPM Nexus and now today it is BPM Twibes. The link is below for the masochists who want more information overload – it’s too late for me already đ
Next I anticipate Tribbles (Trekkies will understand that one). Come to it in the new Star Trek perhaps they’ll make a return (sorry completely off topic).
If you have stuck with me so far you can join my Twitter at
http://twitter.com/stowers
and the new BPM Twibes thing is leaving the station now from platform http://twibes.com/BPM just jump onboard!
Where is the Customer in your BPM initiative?
The application of Business Process Management (BPM) is known to have multiple benefits that produce a hard return on investment (ROI). Automation, quality, compliance, management, and optimization of activities represented by business processes are the areas most often cited in this regard. . .. {more}
Why do some companies get so flummaxed?
Zen and the Art of Process Management
In PartOne of this three part article we reviewed the factors driving transformational change and how the old âinside-outâ approach to business is about as useful as a steam engine in getting to the moon. In Part two weâll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). . {more}
Gartners Magic Quadrant wears thin?
Quite a debate has broken out in reaction to the latest release/retraction then rerelease of the annual Gartners BPM Systems Magic Quadrant. Join the discussion at http://bit.ly/LWcPK.
Here’s an extract from Theo Priestley…
The end of Gartner’s reign in my opinion.
I had a sneak preview at the latest MQ report from Gartner from a friend in a particular vendor who were very pleased to say the least to make the MQ for the first time…..however…..
This smacks of a major u-turn to fit either the market conditions today or getting ‘found out’ for leading organisations down a path they really didn’t need to go down. Honestly, I wonder how they got away with those MQ reports for so long. People take them far too seriously and their glorified SWOT analysis really only served to preserve a very uneasy status quo in BPM. There has been little real innovation in tools because this kind of paid advertising can backfire on a vendor who develops something out of the norm.
Are companies growing tired of their broad brush format and BPM changing little over the years ? Are they turning their backs on Gartner (I suspect Butler and Forrester will no doubt revamp their reports just to keep up) in droves to make their own decisions based on what fits their business not what Gartner tells them will fit ?
I know for a fact, I’ve been involved in vendor selection before and have been told to look at research but never to base the final decision on it. Research on BPM tools and methods should be impartial, fact based and tailored to the clients needs. It needs to go back to basics to the old approach where clients and customers ask for specifics to be investigated according to their needs, industry and future demands. Not a broad brush approach and a 20 page report covering every aspect, relevant or not.
Oil & Gas, Financial Services, Utilities, NFPs, Legal, Local Govt: they all use BPM(S) for different reasons and as such should have difference criteria to weight each tool upon. That means REAL research.
There is a need for this in the market place. In this time where resources are precious and decisions cost, can we afford not to have it.
Business Transformation – Are you onboard?
The world of business is undergoing dramatic change. Driven by a number of factors organizations are needing to realign themselves to adapt and evolve. This transformation is global and reaches into every business sector impacting how companies create, deliver and sustain their products and services. {more}
Emirates to optimize critical Moment of Truth
By 2011, according to the International Air Traffic Association (IATA) there will be 4.75 billion airline passengers a year. In other words thatâs the equivalent of 3 out of every 4 people on the planet taking a flight in one year, and everyone of those trips involves an average of 1.6 bags per person â that is 7.6 billion bags a year. {more}
Don’t give the Customer what they think they want
It is pretty much accepted wisdom these days that companies should be customer focused. It is however unfortunate that most companies go the wrong way about this by asking their customers what they want. Customers describe their requirements in terms of products and services and then when the company builds and delivers they are not desired or bought. Henry Ford put it very well…. {more}
The Evolution of Business Process Management (updated)
A theme of recent global conferences has been the mix of different approaches to improving business performance. This quest for business performance improvement as measured by reducing costs, improving revenues and enhanced service (also known as âthe triple crownâ) is a worldwide phenomena brought on by increasing competition, greater customer promiscuity, chaotic business cycles and more generally âglobalizationâ. The pressure continues to increase and companies are seeking to extract every last opportunity out of their various initiatives and approaches. So what works best then?
Review the full article
BP Group Members can download a PDF of this article (with tables etc.)
and an associated Powerpoint presentation
To join the BP Group (it’s free) click here.