Category: Steve Towers

Recommended Upcoming Conferences for the 2012 diary

BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 USA
Lake Buena Vista, Florida, USA – January 16-19, 2012: http://bit.ly/PEX2012
PROCESS EXCELLENCE WEEK – PEX 2012 SOUTH AFRICA
Achieving the ‘Triple Crown’ – increasing revenue, improving the customer experience and reducing costs
Cape Town, South Africa – February 20-24, 2012: http://bit.ly/SouthAfricaProcessExcellence

CUSTOMER CENTRICITY AND PROCESS ORIENTATION with Marcus Evans
Kuala Lumpur, Malaysia – March 19-21, 2012 : http://bit.ly/BPMandCustomerCentricity

BPM SUMMIT 2012 – IT WEB ANNUAL CONFERENCE
Johannesburg, South Africa – April 17-18 : http://bit.ly/SouthAfricaBPM

BPGROUP CONFERENCE IN ASSOCIATION WITH IQPC – PEX 2012 Europe
London, England – April 23-27, 2012 : http://bit.ly/PEX2012_London 

Work is changing… are you?

Consider the changes and their impact on how we do what we do.
Is your organisation segregated into functional specialisms (ala the Scottish pin factory) or has it embraced the challenges of the 21st century and realigned Outside-In and put the customer at the centre of everything you do? If you are still wandering WHY have a look at this excellent presentation…  The Future Of Work

Gaining Customer Insight

(Whether they are the primary customer who pays your salary or the one in the department next door!)
  1. Identify the Issue/Opportunity and determine the Process to Review. 
  2. Decide who is the Customer.
  3. Understand the Customers current expectations.
  4. Clarify the customers view of what is a successful outcome.
  5. Identify what it is the process currently does that impacts customer success (negatives and postives).
  6. Develop SMART Successful Customer Outcome Statements of Intent.

Links to Enterprise BPM and Process Transformation resources

Where do you go for uptodate and relevant resources for Enterprise BPM and Outside-In?

Here’s a collection utilised by Certified Process Professionals with an acletic mix of tools, techniques, downloads, videos and links to key people in the world of process and customer transformation.

If you have an additional link do let us know.

1 BP Group website http://www.bpgroup.org
2 BP Group on Linkedin http://bit.ly/joinbpgroup
3 Coaching in Customer Expectation Management & BPM http://www.bpmbox.com
4 Certified Process Professional web http://www.certifiedprocessprofessional.com
5 Enterprise BPM Outside-In blog http://www.successfulcustomeroutcomes.net/
6 BPGroup blog http://bpcommunity.blogspot.com/
7 BP Group slideshows http://www.slideshare.net/stowers/
8 Twitter http://twitter.com/#!/stowers
9 Videos on the theme of Enterprise BPM & Outside-In http://bit.ly/SteveTowersYoutube
10 Resources and people involved in BPM & Outside-In http://www.oibpm.com
11 BPM & Outside-In consultancy website http://www.towersassociates.com
12 Outside-In. The Secret of the 21st century successful companies http://bit.ly/OutsideInApple

Outside-In – The Secret keynote from Bangalore

Keynote address delivered in Bangalore at the 6th Annual Enterprise & IT Architecture conference hosted by iCMG. Updated and revised for the 5th edition of the book “Outside-In – The Secret”

Outside in The Secret_Architects_World_keynote_2011