Certification in Customer Experience Management, Process Management and Outside-In?

Hard to believe that it is already the second half of 2014. Where does time go these days?

There is no time to delay that next oomph and career boost with some specific hands-on training based on the approaches used in the worlds leading companies. As an individual the Certified Process Professional qualification is the gold standard with a proven pedigree of 28,000+ CPP’s since 2009. http://www.bpgroup.org/certification-by-city.html

Are you responsible for Process Management?
If you are responsible for your organizations processes, performance management and/or the Customer Experience you can go further and bring the program in-house and have it customized around the CEMMethod for your specific environment. You will be joining organizations like Citibank, WCB, Nature Conservancy, IQ Business, Old Mutual, Mediclinic, Bank of Valleta, AIA, Vodacom, Aramco, NBAD, Reliance, ABB and dozens more – and that’s in the last two years!

The next 3 and 5 day Open 2014 classes in the USA, South Africa, Australia, UAE, Singapore and the UK.


This week we are in South Africa for the CPP Masters program co-hosted with African partners IQ Business – follow progress via #certifiedprocessprofessional.

Here’s the team shot of the last session in Johannesburg a couple of months ago.