How to Create an Entirely Different Customer Experience

of IQ Business in South Africa (BP Group partners) spotted a gemstone of an article on

Willie Krause,
Certified Process Professional Champion
IQ Business

the theme of Customer Experience.

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Leaders in telecom, utilities, and insurance are boxed in as their markets become commoditized, saturated, and regulated. 
How to break out of the box and return to growth? Reconnect creatively with customers.
Creating a unique customer experience is one of the best ways to achieve sustainable growth, particularly in industries that are stagnating. If a telco, a utility, or an insurance company can create a highly differentiated customer experience that turns dissatisfaction or indifference into delight, it will recruit an army of vocal advocates online and offline, gain market share, and generate revenue growth.

Get the full skinny from ATKearney > Customer Experience.

Leaders in telecom, utilities, and insurance are boxed in as their markets become commoditized, saturated, and regulated. How to break out of the box and return to growth? Reconnect creatively with customers.

Creating a unique customer experience is one of the best ways to achieve sustainable growth, particularly in industries that are stagnating. If a telco, a utility, or an insurance company can create a highly differentiated customer experience that turns dissatisfaction or indifference into delight, it will recruit an army of vocal advocates online and offline, gain market share, and generate revenue growth.
– See more at: http://www.atkearney.com/innovation/ideas-insights/article/-/asset_publisher/VHe1Q1yQRpCb/content/how-to-create-an-entirely-different-iated-customer-experience/10192#sthash.93FoirTg.dpuf

Leaders in telecom, utilities, and insurance are boxed in as their markets become commoditized, saturated, and regulated. How to break out of the box and return to growth? Reconnect creatively with customers.

Creating a unique customer experience is one of the best ways to achieve sustainable growth, particularly in industries that are stagnating. If a telco, a utility, or an insurance company can create a highly differentiated customer experience that turns dissatisfaction or indifference into delight, it will recruit an army of vocal advocates online and offline, gain market share, and generate revenue growth.
Sound simple? It isn’t,
– See more at: http://www.atkearney.com/innovation/ideas-insights/article/-/asset_publisher/VHe1Q1yQRpCb/content/how-to-create-an-entirely-different-iated-customer-experience/10192#sthash.UR9yMkEB.dpuf

Leaders in telecom, utilities, and insurance are boxed in as their markets become commoditized, saturated, and regulated. How to break out of the box and return to growth? Reconnect creatively with customers.

Creating a unique customer experience is one of the best ways to achieve sustainable growth, particularly in industries that are stagnating. If a telco, a utility, or an insurance company can create a highly differentiated customer experience that turns dissatisfaction or indifference into delight, it will recruit an army of vocal advocates online and offline, gain market share, and generate revenue growth.
Sound simple? It isn’t,
– See more at: http://www.atkearney.com/innovation/ideas-insights/article/-/asset_publisher/VHe1Q1yQRpCb/content/how-to-create-an-entirely-different-iated-customer-experience/10192#sthash.UR9yMkEB.dpuf