Upgrading your skills and delivery for 2018 will determine your success.
Advance beyond functional industrial age thinking to Outside-In customer-centric practices. Tried and tested this program is a direct descendant of the CPP program with now over 90,000 qualified individuals across 116 countries.
So if understanding and applying the techniques and methods deployed in Apple, Amazon, Zappos, Zara, Emirates and BMW compels you to adopt the ‘next practice’ approaches come and join us in a city near you through 2018:
|Johannesburg ACXM||13-15 March 2018
26-29 March 2018
|Dubai Masters ACXM||8-11 April 2018|
|Dubai UAE ACX Champion||15-17 April 2018|
|Sydney ACXM||28-31 May 2018|
|New York ACXM||10-13 Sep 2018|
|Denver ACXM||17-20 Sep 2018
9-12 Oct 2-18
|Washington DC ACX Champs||15-17 Oct 2018|
|London ACXM||10-13 Dec 2018|
Here’s someone who enjoyed the session:
The BPGroup Accredited Customer Experience Masters® (ACXM) Program takes BPM & CEM Training to an entirely new level.
Become an Accredited Customer Experience Master (ACX Master®) through learning and experiencing the most practical, successful and proven toolkit for customer-centric change
> New Case Studies > 60+ takeaway techniques > 90+ help videos > Fully revised CEMMethod (version 11) > CX Rating (4E’s) integration > All material provided > Dedicated Professional User Group > Ongoing webinars
The Accredited Customer Experience Professional/Master difference
This premier series is designed for those seeking advanced professional skills in customer experience and process management, CX improvement, CX alignment, customer centricity, and innovation.
These are the Outside-In Customer Experience Management, BPM Methods, and Techniques that Deliver!
- Uncover CX/Process Improvement opportunities in just hours
- Identify Actions that will improve customer experience and associated processes by 15% to 40% within 20 days of deployment
- Integrate and Evolve methods such as BPM, Lean, Six Sigma and Operational Excellence to Outside-In thinking and practice
- Delight your Customers (making them your greatest advocates) through Successful Customer Outcomes and Customer Experience Management
- Innovate to compete, set the market trend and even dominate your industry
- Advance Net Promoter Score and Customer Satisfaction to the next level
- Release significant costs, improve revenues and enhance service (win the Triple Crown) immediately
Hopefully, we will see you soon!