Customer Experience – How to have your cake and eat it…

CEO BPG > Academy of Customer Experience Board > C-Level Advisor > BPM Author & Keynote > OPEX Judge > Customer Obsessed

Astute CEO’s (think Jeff Bezos – Amazon, Tony Hsieh – Zappos, for instance) see a direct connection between Great customer experiences and winning the triple crown, i.e., lower costs of business, greater revenue and enhanced service.
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