Customer Experience – do you get it?

Did you miss THE webinar discussion Customer Experience?
Fear not my astute colleague, follow the link(s) below and fill your boots.

Webinar Foundations of Customer Centricity (45 mins)
**New Book** Foundations of Customer Centricity
Not as new Book Outside-In (2010)
http://bit.ly/Outsidein2015
CEMMethod Webinar & Download
http://bit.ly/cem2015
Connect with Steve Towers http://twitter.com/stowers
Connect with James Dodkins http://twitter.com/jdodkins

Visit the site http://www.bpgroup.org


Certified Process Professional Masters (CPP-Master) Program
Orlando USA March 16-20, Denver USA March 23-27, Dubai UAE Apr 12-16http://www.bpgroup.org/book-class.html
An internationally recognized program with proven track record delivered by been there and done it coaches more than 130 times, in 52 cities with delegates from 105 countries.
The program, now in its tenth year, utilizes the BP Groups approaches and framework to help you and your organization win the triple crown – simultaneously reduce costs, grow revenues and enhance service.
Producing Immediate and sustainable business results across any industry and sector.
Become a qualified CPP-Master and demonstrate your professionalismhttp://www.bpgroup.org/book-class.html