CEMMethod step 2: Crafting the Successful Customer Outcome If you find this a useful addition to you Outside-In* toolkit let us know and we will release more π </noscript><iframe class="lazy" frameborder="0" height="1076" scrolling="no" src="" data-src="https://magic.piktochart.com/embed/1771841-the-customer-experience-manageme" style="overflow-y: hidden;" width="550">* Outside-In is a philosophy and method of managing an organization by understanding and delivering Successful Customer Outcomes,
