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CX Obsession – for Process & Experience Professionals

CX Obsession – for Process & Experience Professionals

We have to get more scientific about the Customer Experience

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Business Performance, Scorecards, Strategy Maps and so on…

Architecture World2009 Business Performance from Steve Towers
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Author steve towersPosted on August 20, 2012Categories BSC, CEM, measurement, Outside-In, scorecards, Steve Towers

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