Forrester leader Connie Moore has just posted the current trends, based on latest research with “10 major thought leaders at large global organizations” and include the following seven points:
- A major strategic alignment between business process transformation and customer experience
- Very little concern about technology issues — because they believe the technology will work well (and this is not what keeps them up at night even now)
- A major focus on standardizing processes across the globe so that work can easily flow to the lowest-cost labor at any given moment
- The belief that processes will run in the cloud (private or public) and that businesses will consume processes-as-a-platform
- A strong conviction that IT will largely vanish into the business
- The need for access to global talent pools driving some of the need for business process transformation
- The expectation that being dynamic and turning on a dime will be critically important
I certainly give the thumbs up to Forrester for this efforts, especially since the next couple of weeks sees a couple of Forrester hosted webinars to share their views. Interestingly now Gartner will have to respond otherwise they will see themselves as sidelined into little more than the technical aspects of BPM.
Go read Connie Moores blog at: http://bit.ly/BusinessProcess2020
Do you agree with the points Forrester is making? Contribute to the LinkedIn thread on this theme at:
BPM Leaders hosted by PEX:
Barcelona – October 3-7 – Certified Process Professional & Master: http://bit.ly/MastersInBarcelona
WITH IQPC – PEX 2010
Lake Buena Vista, Florida – Jan 16-19: http://bit.ly/PEX2012