Sources of Information for Advanced BPM aka Outside-In

If you wish to read and listen more on these themes the following references are useful.
Join the community discussing these issues, challenges and opportunities.


Community and social networking

Networking

http://bit.ly/I0tvw


Customer Capitalization
– Roger Martin, Dean of Faculty, Rottman Business School

Article

HBReview, Feb 2010

Don’t give customers what they think they want
Steve Towers

Article

http://bit.ly/3xUIn4

Evolution of Approaches
BP Group

Research

http://bit.ly/Fw5Kv

Outside-In
Interview with Blog Radio

Podcast

Outside-In (15 mins)

The Best Performing companies
Millward Optimoor

Research

http://bit.ly/uAyVW