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CX Obsession – for Process and Experience Professionals

We have to get more scientific about the Customer Experience

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Complexity is the Result of lack of alignment to customer success PART TWO

The debate rages over at the BP Group Linkedin zone… see http://bit.ly/LBhwq

Author steve towersPosted on August 6, 2009Categories Balanced Scorecard, BPM, Complexity, Process Management, SCO, Successful Outcomes

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